| Administration |
| 1) | Telephones answered promptly and courteously | |
| 2) | Contacting appropriate employee with ease | |
| 3) | Overall customer service | |
| Billing |
| 1) | Accuracy and timeliness of your billing | |
| 2) | Quality of our warranty | |
| 3) | Overall billing process | |
| Engineering Department |
| 1) | Process of field dimensions to panels | |
| 2) | Value of the scope meeting | |
| 3) | Production timeline | |
| 4) | Shipping and release time frames | |
| 5) | Responsiveness to any issues/problems | |
| 6) | Overall engineering department | |
| 7) | Overall communication of project management | |
| Fabrication |
| 1) | Fabrication quality of our products | |
| 2) | Shipping container/quality of packaging | |
| 3) | Field drawings | |
| Sales & Estimating |
| 1) | Clarity of our proposals/bid documents | |
| 2) | Accuracy of our estimate | |
| 3) | Timeliness on bid documents, prior to bid date | |
| 4) | Rate communication of MDSI sales rep | |
| Technical R & D |
| 1) | Technical drawings and/or install guidelines | |
| 2) | Overall system performance | |
| Website |
| 1) | Ease of mobility and information available online | |
| 2) | Overall website: www.metaldesignsystems.com | |